Refund Policy

Our Commitment

At EzSolveIT.com, customer satisfaction is our top priority. We are committed to providing high-quality technical support services. This Refund Policy outlines the circumstances under which refunds may be issued for our services.

Eligibility for Refunds

You may be eligible for a refund in the following situations:

• We were unable to resolve your technical issue after reasonable attempts
• The service was not delivered as described or promised
• You experienced significant delays in receiving service without prior notice
• Technical issues on our end prevented us from providing the service

Refund Request Timeline

To be eligible for a refund, you must submit your refund request within 7 days of the service date. Refund requests submitted after this period may not be honored. We encourage you to contact us immediately if you are not satisfied with our services.

Non-Refundable Services

The following circumstances are not eligible for refunds:

• Services that have been completed successfully
• Issues caused by user error, negligence, or failure to follow provided instructions
• Problems related to third-party software, hardware, or services outside our control
• Change of mind after service completion
• Services rendered more than 7 days prior to the refund request
• Diagnostic fees for initial assessment

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team via email at info@ezsolveit.com or call +1 (339) 800-4778
2. Provide your service details including date of service, invoice number, and payment method
3. Clearly explain the reason for your refund request
4. Allow 5-7 business days for us to review your request

Refund Processing

Once your refund request is approved:

• Full or partial refunds will be issued based on the circumstances
• Refunds will be processed to the original payment method within 7-10 business days
• You will receive an email confirmation once the refund has been processed
• Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account

Partial Refunds

In some cases, we may issue partial refunds. This typically occurs when a portion of the service was successfully completed, but not all aspects of the service were fulfilled as expected. The amount of the partial refund will be determined on a case-by-case basis.

Service Guarantees

We stand behind the quality of our work. If an issue recurs within 30 days of our service for the same problem, we will provide additional support at no extra charge. This guarantee does not apply to new issues or problems caused by subsequent changes to your system.

Dispute Resolution

If you are not satisfied with our refund decision, we encourage you to contact our management team for further review. We are committed to working with our customers to find fair and reasonable solutions.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any such changes constitutes acceptance of the new policy.

Contact Information

For questions about our Refund Policy or to request a refund, please contact us: